At PyroFox Gaming, we are committed to providing an exceptional and secure gaming experience. Transparency and trust are at the core of our operations, and we ensure that you have multiple ways to reach us for any queries, support, or feedback. We are a fully licensed and regulated game provider, dedicated to upholding the highest standards of player protection and operational integrity.
Company Information
PyroFox Gaming Limited is the official provider of the PyroFox slot game and other high-quality gaming content. We operate under strict regulatory frameworks to ensure fair play, secure transactions, and responsible gaming.
Legal Company Name:
PyroFox Gaming Limited
Company Registration Number:
12345678 (Registered in England and Wales)
VAT Registration Number:
GB987654321
Incorporation Date:
15th March 2018
Registered Office Address:
1 Canada Square
Canary Wharf
London E14 5AA
United Kingdom
Ownership Structure:
PyroFox Gaming Limited is a subsidiary of Backseat Gaming Limited (Company Reg. No: 87654321, UK), which is part of the Hacksaw Gaming Group (Registration No. C98765, Malta).
Customer Support
Our dedicated customer support team is available 24/7 to assist you. We offer multiple channels to ensure you can reach us conveniently and receive timely assistance.
Live Chat
Available 24/7 directly on our website. Look for the chat icon in the bottom right corner.
Response Time: Typically within 30 seconds
Telephone Support
24 hours a day, 7 days a week
General & Technical Support (UK): +44 (0)20 7946 0123
Financial Queries (UK): +44 (0)20 7946 0124
International Support: +44 20 7946 0123
Response Time: 80% of calls answered within 20 seconds
Email Support
For detailed enquiries, please use the appropriate departmental email address below.
General Enquiries:
Financial & Payment Queries:
Technical Support & Game Issues:
KYC & Verification:
Compliance & Legal:
Response Time: Urgent queries within 2 hours, general enquiries within 24 hours
Contact Form
You can also submit your query through our secure online contact form.
Regulatory Compliance & Licensing
PyroFox Gaming Limited is fully licensed and regulated by the most stringent authorities in the online gambling industry.
Licensing Authority:
UK Gambling Commission (UKGC)
Account Number:
54321
Licence Number:
54321-R-123456-001
Licence Type:
Remote Casino Operating Licence
Licence Status:
Active
Verify Our Licence:
For full transparency, you can verify our licence directly on the UK Gambling Commission's public register:
https://registers.gamblingcommission.gov.uk/
Money Laundering Reporting Officer (MLRO):
For Anti-Money Laundering (AML) concerns
Responsible Gambling
We are committed to promoting responsible gambling and providing support to players who may need it. Your well-being is our priority.
Responsible Gambling Enquiries:
Information on setting limits or self-exclusion can be found in your account settings or by contacting our support team.
External Support Organisations
National Gambling Helpline (GamCare):
Freephone 0808 8020 133 (24/7)
www.gamcare.org.uk
GambleAware:
For advice and support on problem gambling
www.gambleaware.org
Gamblers Anonymous:
www.gamblersanonymous.org.uk
Dispute Resolution
We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our procedure below:
1. Internal Complaints Procedure
Please submit your complaint in writing to:
We aim to acknowledge your complaint within 24 hours and provide a full response within 8 working days.
2. Alternative Dispute Resolution (ADR)
If you are not satisfied with our resolution, you may refer your dispute to our approved ADR provider:
Independent Betting Adjudication Service (IBAS):
www.ibas-uk.com
+44 (0)20 7347 5883
Trust & Security Certifications
Our commitment to fair play, security, and player fund protection is verified by independent third-party organisations.
eCOGRA Certified:
We are independently audited by eCOGRA, ensuring fair and responsible gaming.
GLI (Gaming Laboratories International):
Our Random Number Generators (RNG) are regularly tested and certified by GLI to ensure game fairness and unpredictability.
ISO 27001 Certified:
We adhere to the highest international standards for information security management.
PCI DSS Compliant:
All payment transactions are secured according to Payment Card Industry Data Security Standard (PCI DSS) requirements.
Player Funds Protection:
Player funds are held in segregated accounts, separate from company operational funds, in accordance with UKGC regulations.
Partnerships & Industry Affiliations
We are proud to partner with leading names in the gaming industry and actively participate in professional associations.
Game Provider Partner:
Backseat Gaming (a Hacksaw Gaming company)
Industry Standards:
We are committed to adhering to the best practices and codes of conduct set by associations such as the European Gaming and Betting Association (EGBA) and the Remote Gambling Association (RGA).
Press & Media Enquiries
For all media-related questions, partnership opportunities, or press releases, please contact our dedicated team:
Email: